Satisfaction & Experience with Healthcare Services Survey

From 2003 to 2013, the HQCA conducted a survey with Albertans every two years that measured their satisfaction and experience with healthcare services. Wherever possible, we compared the latest results with those of previous years.

The most recent results were released on December 11, 2014 and can be read below. These findings were shared with the public, Alberta Health, Alberta Health Services (AHS), the health professions, healthcare providers, and other stakeholders responsible for healthcare service delivery. The HQCA no longer conducts this survey and instead measures patient, resident, and client experiences within specific areas of healthcare delivery.

Satisfaction & Experience with Healthcare Services Survey: A Survey of Albertans 2014

Listening to Albertans 2014

Download a copy of the Highlights Report. More →

Satisfaction with Health Care Services: A Survey of Albertans

Download a copy of the Technical Report. More →


Download the Satisfaction & Expereince with Healthcare Services report appendices. More →