Given the critical role continuity of care plays in the healthcare system, the HQCA conducted an in-depth study to understand the conceptualization and measurement of continuity of care by determining the factors that influence both seamless and fragmented patient journeys. The report presents both the qualitative and quantitative results of this in-depth study.
Opportunities for improving continuity of care are presented based on interviews and focus groups with patients and providers.
Continuity of care is about improving Albertans’ health through developing stronger, ongoing relationships between patients and their family physician/nurse practitioner and care team (relational continuity), increasing information sharing (information continuity), and enhancing care coordination (management continuity). This module is all about relational continuity, and supports physicians as they use Primary Healthcare Panel Reports and view measures in the report that address relational continuity.