Patient Experience Awards

Thank you for your application!

Thank you to everyone who applied to the HQCA’s 2021 Patient Experience Awards. The planning committee will now review all of the applications and shortlist those to move forward into the second part (Part B) of the application process. All applicants will be alerted of the status of their application before December 25, 2020.


The Patient Experience Awards were established by the HQCA and its Patient and Family Advisory Committee to recognize and spread knowledge about initiatives that improve the patient’s overall experience in accessing and receiving healthcare services.

Who can apply?

Any individual or team in Alberta involved in designing and implementing an initiative that promotes a positive patient experience in accessing or receiving healthcare services.

A successful applicant:

  • Has some evidence from the patient perspective that something needed to be changed or improved (not just a provider-identified change),
  • Engages patients and/or their family members in the process to improve (including the evaluation),
  • Acts on patient and/or family feedback, and

Can show how their patients’ and their families’ experiences have been positively impacted by this approach or initiative.

What types of initiatives qualify? 

Initiatives in any healthcare setting including, but not limited to: primary care, acute care, home care, transitions in care, and continuing care. The initiatives that will be considered must have resulted in a positive impact on the patient experience.

Click on the tabs in the menu to the left to learn about previous award recipients.

How do I apply for the award? 

Applications for the 2021 Patient Experience Awards are now closed and the planning committee will confirm shortlisted applications by late December 2020.

Those on the shortlist will be asked to complete Part B of the nomination, which involves a 2,000 word detailed summary. Expectations for Section B are described on page 6 of the guide found here. Section B is due on February 28, 2021.

To get the alert about the 2022 call for applications, please sign-up to get our news and updates here, or follow us on social media (links below).