COVID-19 Continuing Care Study

The Health Quality Council of Alberta (HQCA) conducted the COVID-19 Continuing Care Study in long-term care (LTC) and designated supportive living (DSL) to gain a better understanding about resident and family member experiences and perceptions regarding public health orders and their implementation by sites during the most restrictive time of the COVID-19 pandemic (March to July 2020). The study was conducted in partnership with Alberta Health and Alberta Health Services

Results are presented at the provincial level in two reports, one report focuses on survey results from family members and the other focuses on what was heard from in-depth interviews and a survey with residents. Individual site-level reports were also provided to participating sites/organizations to help them determine what was working well and what could be improved in their specific care setting.

Highlights report presents an overview of results from both residents and family members. Click here →

Residents’ Perceptions and Lived Experiences during the COVID-19 Pandemic report shares the perceptions and lived experiences of residents that call LTC and DSL home. In-depth qualitative interviews were conducted with 43 residents from 19 different sites across Alberta. In addition, 387 residents completed the online survey. Read the full report Click here →

Family Experience Survey Report presents results from an online survey of family members with a loved one living in LTC and DSL. Overall, 9,625 family members responded from 308 sites across the province. Read the full report Click here →

Appendices Click here →

The HQCA produced 284 site-level reports for individual sites that participated in the family experience survey. More information on these reports can be obtained by contacting the site administrator.


The HQCA would like to thank the residents and family members who took the time to share their experiences. These reports provide a voice for residents and family members and an opportunity for that voice to be heard and shared across the health system.