Charlene McBrien-Morrison MBA

ACTING CHIEF EXECUTIVE OFFICER

Charlene is Acting Chief Executive Officer of the HQCA. Charlene has been with the HQCA since 2004, and oversees daily operations, while providing expertise and guidance to ensure the organization meets its legislated mandate and strategic and business plan objectives. She has more than 30 years’ experience in healthcare and has held a variety of leadership roles. Prior to joining the HQCA, Charlene worked within the former Calgary District Hospital Group and Calgary Health Region, Calgary Laboratory Services, and Carewest.

In addition to her formal training as a medical laboratory technologist where she started her career in healthcare, Charlene holds a Master of Business Administration in Executive Management from Royal Roads University.

Mollie Cole

DIRECTOR, HEALTH SYSTEM IMPROVEMENT

As Director, Health System Improvement, Mollie oversees a team focused on improving the quality of Alberta’s health system. This involves developing and implementing new initiatives using innovative approaches to enhance health system quality and patient safety.

Tim Cooke

SENIOR LEAD, HEALTH SYSTEM ANALYTICS

Tim is the HQCA’s Senior Lead, Health System Analytics. Tim’s focus includes leading and mentoring staff on the development of surveys, survey methods, and quality measures as well as conducting data analysis and writing summary reports. He has had a critical role developing partnerships and fostering collaborations for HQCAinitiatives, working with organizations including Alberta Health, Alberta Health Services, the Canadian Institute for Health Information (CIHI), the Agency for Healthcare Research and Quality (US), the Healthcare Commission (UK), the EuroQol Group (NL), the Commonwealth fund, and the Institute of Health Economics in Alberta. Tim has also been a member of a number of measurement- related working groups both provincially and nationally.

Prior to joining the HQCA in 2005, Tim spent nine years with the former Calgary Health Region, and he also worked with Calgary Health Services and the Alberta Cancer Board.

Markus Lahtinen PhD

DIRECTOR, HEALTH SYSTEM ANALYTICS

As Director, Health System Analytics, Markus oversees the HQCA’s measurement and analytical functions, as well as many of the monitoring and reporting functions such as population-level surveys and health system performance reporting. This involves survey and administrative data analytics, and survey development, methodology, and reporting. Markus plays a key role in the HQCA’s use of objective information to drive actionable improvement that enhances quality healthcare.

Markus joined the HQCA in 2009 following a career with Statistics Canada’s Research Data Centre at the University of Calgary where he was responsible for managing and coordinating daily operations, and conducting population research. He collaborated with other multidisciplinary teams from across Canada to identify and implement strategic and systematic changes to the program.

Markus holds a PhD in sociology with a specialization in health research from the University of Calgary and a Master of Arts from Lakehead University. He has training in both quantitative and qualitative methods.